Widerrufsrecht

Right of withdrawal

If you live in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

How to return an item

To use this right, contact us through our contact page with your order number and tell us that you want to withdraw from your purchase. We will explain how to send the item back. Please return the item within 14 days of telling us about your decision.

Condition of the item

The item must be returned in its original condition and packaging, with its accessories. You are responsible for any loss in value caused by handling beyond what is needed to check how the item works.

Return costs

Return shipping costs are paid by the customer, unless the item is defective or was not what you ordered.

Refunds

We refund your order, including the standard delivery costs, within 14 days of receiving your returned item or proof that you sent it back. The refund is made with the payment method you used for the order.

Damaged, defective or wrong items

If you receive a damaged, defective or wrong item, contact us through our contact page with your order number and photos, and we will find a solution with you.

Legal guarantee

You also benefit from the legal guarantee of conformity that applies to goods sold to consumers in the European Union.

FlashPro, 8 bis avenue Jean Mermoz, 57290 Fameck, France. Phone: 06 66 36 64 41.